All Systems Operational
Checkout Operational
Shopify Operational
Salesforce Commerce Cloud Operational
Magento Operational
GEM (Bespoke - Client-Side Integration) Operational
BigCommerce Operational
Other Platforms Operational
Payments Operational
Credit Cards Operational
PayPal Operational
ApplePay Operational
Other Operational
Shipping/Fulfillment Operational
Reports & Analytics Operational
Notifications Operational
Global-e Merchants Admin Operational
Global-e Returns Portal Operational
Technical Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 10, 2025

No incidents reported today.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025
Global-e Returns Portal Issue
Resolved - The issue affecting Global-e’s Returns Portal has been successfully addressed. We appreciate your patience during this time. If you have any questions or are still experiencing any issues, please contact our support team via the merchant support portal.
Jan 7, 15:43 UTC
Monitoring - We have implemented a workaround that has resolved the issue affecting the international return portal on Shopify merchant sites.
We are actively monitoring the system to ensure stability and to identify any potential further issues.
We appreciate your patience and understanding while we worked to address this matter. If you encounter any further problems, please don’t hesitate to reach out to our tech support team.
Jan 7, 15:05 UTC
Identified - We have identified an issue affecting the international return portal on some Shopify merchant sites. Customers attempting to locate their order for a return may encounter an error.
Our team is actively working towards a resolution.
If you or your customers experience this issue, please contact our tech support team for assistance.
Further updates will be provided as we make progress.
We apologize for any inconvenience and appreciate your patience as we address this matter.
Jan 7, 07:54 UTC
Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025

No incidents reported.

Jan 1, 2025

No incidents reported.

Dec 31, 2024

No incidents reported.

Dec 30, 2024

No incidents reported.

Dec 29, 2024

No incidents reported.

Dec 28, 2024

No incidents reported.

Dec 27, 2024

No incidents reported.

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